Brought to you by the United Way of Northeast Florida.

Community Resource Guide

Provided by the United Way of Northeast Florida

Full Resource Name:

COJ / Social Services Division / Emergency Assistance Program

1809 Art Museum Drive
Building 3400 / Suite 100
Jacksonville, FL 32207

(904) 630-2469


The Social Services Division provides an Emergency Assistance Program to serve eligible households and individuals facing financial difficulties due to an unexpected emergency.

Assistance for rent, mortgage, and utilities (payments and deposits)
*Call for an appointment for details on eligibility
*Eligibility depends on individual and special circumstances to be determined by Social Services
*Deposit assistance is ONLY available for those being forced to move (eviction, fire, etc.)

Per April 2019 FL Dept. of Energy policy amendment on permissible application of crisis funds through (LIHEAP) and (EHEAP), crisis funds must be used exclusively for electric charges and no longer used to satisfy delinquent water/sewer charges.

Primary Services:

General Information


Appointment line: Mon - Fri (start time 9:30am till all appointments have been filled for the following day)

Administration: Mon - Fri 8am - 5pm

Intake Process:

Call for appointment on a first come, first served basis

Program Fees:





Duval County resident
Documentable crisis situation
Household income cannot exceed 135% of Federal Poverty Guideline
Must have had the capacity to meet basic needs before current crisis
No assistance from COJ in last 30 months
Eviction, foreclosure, loss of utility service or shut-off notice
Picture ID for applying client and all adults in the household
Social Security cards for all household members
Proof of income and resources for past 45 days
Lease Agreement and copy of eviction notice if applicable
Provide utility shut off notice if applicable

Handicap Accessible?


Is Shelter?


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